Our products are manufactured on demand and fulfilled by our third-party partner Supliful. Orders are typically processed and dispatched within 3–7 business days of placement, though processing times may vary based on production capacity and demand. Business days are Monday through Friday, excluding US federal holidays.

You will receive an email confirmation when your order is placed and a separate notification with tracking information once it has shipped. Processing times may be extended during high-demand periods, product launches, promotional sales, or due to supply chain events outside our control. We will communicate material delays where possible.

Placing an order does not guarantee immediate fulfillment. We reserve the right to delay or cancel any order due to product unavailability, production constraints, or suspected fraud.

After your order is dispatched, estimated delivery times are:

• United States: 5–10 business days (standard shipping).
• International: 10–21 business days depending on destination country, customs processing, and local carrier handling.

These are estimates only, not guarantees. Actual delivery times may vary due to carrier delays, weather events, customs clearance, or other factors beyond our control. Uprise Labs is not responsible for carrier delays once a shipment has been dispatched.

Orders are shipped via USPS, UPS, FedEx, DHL, or other carriers as determined by our fulfillment partner based on your location and order details. The carrier used for your shipment will be indicated in your shipping confirmation email along with your tracking number.

Shipping costs are calculated at checkout based on your shipping address, order weight, and selected shipping method. All applicable shipping fees will be clearly displayed before you complete your purchase. Shipping fees are non-refundable except in cases of our error.

We ship internationally to select countries. International customers are solely responsible for all customs duties, import taxes, value-added tax (VAT), tariffs, and any other fees imposed by the destination country. These charges are not included in our product prices or shipping fees, are not refundable by us, and are collected by customs authorities or carriers at the time of delivery. We have no control over these charges.

We recommend checking with your local customs office before ordering if you are uncertain about applicable duties or import restrictions. Uprise Labs is not responsible for delays caused by customs clearance processes. If a package is refused or confiscated by customs due to import restrictions, we will not be able to issue a refund for the product or shipping costs.

Certain countries may restrict or prohibit the import of specific dietary supplement ingredients. You are responsible for ensuring that the products you order are legal to import into your country before placing an order.

Once a package has been confirmed as delivered by the carrier via tracking, Uprise Labs bears no responsibility for packages reported as stolen or missing from the delivery location. We recommend checking with neighbors, building management, a safe location at your property, or your local post office before contacting us.

If your tracking shows your package as delivered but you have not received it, please wait 24–48 hours as carriers occasionally mark packages as delivered prematurely. If the package still does not arrive, contact us at upriselabratories@gmail.com within 7 days of the marked delivery date and we will work with the carrier to investigate.

If your package has not received any tracking updates for more than 10 business days (domestic) or 20 business days (international) after dispatch, please contact us and we will investigate the matter with the carrier. Lost packages confirmed by the carrier may be eligible for a replacement or refund per our Refund Policy.

Please verify your shipping address carefully at checkout. Uprise Labs is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you realize you have entered an incorrect address, contact us immediately at upriselabratories@gmail.com. We will make every reasonable effort to correct the address before the order is dispatched, but cannot guarantee changes once an order has entered the fulfillment process. Orders delivered to an incorrect address provided by the customer are not eligible for a refund.

Uprise Labs is not liable for shipping delays caused by carriers, weather events, natural disasters, pandemics, strikes, government actions, or other events beyond our reasonable control. In such circumstances, we will make commercially reasonable efforts to keep you informed of any significant delays affecting your order.

For any shipping questions or concerns, please contact us at upriselabratories@gmail.com.